The Simplex Group, Inc.

Troubleshooting Login Issues

Having trouble signing-in to VPO?

It’s likely a browser issue. The following article describes the process to use an incognito or in-private browser to solve a login issue.

If you have not created a Microsoft Account, please check out this article on ‘Creating a Microsoft Account’.


You must setup a Microsoft Account and successfully log into the system before being able to do anything on the VPO Project site.

  1. Right-click on the VPO Project name link from your welcome email invitation (highlighted in Orange) and copy the link.
  2. Click on the three dots on the right side of the window. Choose New incognito window (Chrome browsers) or New InPrivate window (Edge browsers).

  3. Paste your project link into the new incognito or InPrivate window.


    You will know you did it correctly if your browser is dark gray for Chrome or you have a blue notification in the upper left hand corner stating ‘InPrivate’ for Edge.

  4. Follow the prompts to sign in.
  5. You’re almost there!


    Choose Yes to stay signed in and bookmark the site.

Kelly is the author of this solution article.

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