The Simplex Group, Inc.

Why am I getting a message that my user name is not found in the directory?

Not being able to login is frustrating. It's likely you do have access to the VPO site, but your browser is confused.  You probably need to use an incognito or in-private browser window.  Please visit our article on Troubleshooting Login Issues for step-by-step instructions.

K
Kelly is the author of this solution article.

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