The Simplex Group, Inc.

Why am I not receiving notifications (for RFIs, Sumittals, etc.)?

Many VPO modules (like RFIs, Submittals, and Action Items) use a field called "ball-in-court" to assign a user to a specific item.  When a user's name (or email) is entered in the ball-in-court field, that user will receive an email notifying them that they've been assigned. The idea behind the ball-in-court field is to use it to pass an item on to another person.

The ball-in-court notifications work the same way on all modules. You will only receive a notification if the ball-in-court has been changed from something else (another person or a blank) to you.

Here are some examples:

If you are working on a Submittal where the ball-in-court had your name in it when you opened it, and you made some changes to other fields, and your name was still in the ball-in-court field when you saved and exited, you will not receive a notification.  

If a user opens a Submittal to work on it where it had their name in the ball-in-court when they opened it, and then the user changed the ball-in-court to you, and saved and exited - you will receive a notification. The ball-in-court changed and that Submittal has now been assigned to you.

K
Kelly is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.